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TERMS OF SERVICE

*By paying the deposit, you are hereby agreeing to our terms of service and therefore agree to abide by our rules and regulations as follows.*

Requirements:

- You must be of 18 years of age to commission. You will be required to provide proof at time of commission.

- You must provide a (SFW) reference sheet that communicates all of the colors and markings required for your commission.

- Character must belong to you. 

Payments/Deposits:

Payment plans are accepted, however we will work in the order of projects fully paid for. If you are interested in a payment plan we require a 30% non-refundable deposit of the commission price up front to purchase materials. Please note, preference will be given to those who can pay off in the shortest amount of time. Please keep that in mind when sending in the commission form.

 

Shipping is not included in the price of the commission.

Currently we only accept payments via Paypal.

 

Refunds/Returns:

Returns are not accepted and the initial 30% deposit is non-refundable as that is used for materials. Refunds will be determined on case by case basis and how far along I am in the commission. I retain the right to cancel a client's commission at any time and to my discretion. In the event that I cancel a commission the client will be issued a full refund.

 

Shipping:

Shipping costs are not included in the quoted price of the costume. Within the US expect shipping to be anywhere from $30 to $150 (for full costumes).

 

We do ship outside of the US. However, you the client will be responsible for any customs fees/duties your product incurs once it enters your country. We will not falsely claim the package is a “gift” nor will undermine the value of the package. So please do not ask. Not only is it illegal, but also, if anything were to happen to your package it would only be covered up to the value written on the package, if at all. Please take note of what the incurring taxes/fees would be on your commission before committing.

 

Process:

Upon receiving the deposit we will start searching for the appropriate furs and materials for your project. We will first purchase swatches of the closest color matches for the client to approve before purchasing the amount needed for the project. Once full payment is received you will informed of where you land in the queue. My queue is public and can be viewed here

When it is your turn in the queue we will be sending photos of the process to have you approve various steps before moving forward. These steps include, but are not limited to:

Foam carving

Taping

Furring

Creation of eyes

Details

Finished images

Character changes can be discussed on a case by case basis. If materials were already purchased but building has not gotten beyond the foam carving process there may be an additional fee to cover the extra costs of implementing the changes into your costume. If the change is mentioned too late in the process, (example after we have already glued fur onto the face) we may not be able to make the change without a significant fee to cover the time lost. 

 

Please note: There are limitations in the colors of regularly available faux furs that we use for our costumes. If your character has colors that are not commonly found in fur we may have to use a similar but different shade for your character. Any furs we use will be approved by the client before I start the project. If you have furs that were purchased to match existing suit parts/or are rare and wish to use those for your commission we can make the arrangement to get them to me. However the client is responsible for any shipping costs to send those furs to me to be used on your project.

 

Completion Times:

The amount of time it takes for your commission to be completed depends on where you line up in the queue, and how complex the project is. Our general time frame is 1-3 months from the time we start on your project to the time of completion.  

We do not accept con deadlines. 

Please note: We work a regular full time job outside of suit making, therefore we can only get so many hours a week to work on projects. Because of this we keep the queue relatively short so that we can turn suits around in a reasonable amount of time. Thank you for understanding. 

Pets/Allergies:

We have pets, including but not limiting to dogs, rabbits, birds, goats and horses; obviously not all of these live in our home. However we are in contact with them on a day to day basis so hair/dander is likely on our person or in our house at any given time. If you have allergies to animals, We will have to politely decline your commission as we have no way to 100% guarantee that animal dander will not somehow find its way to your commission.

 

If you have any questions feel free to shoot us an email at serestudios@outlook.com